Extreme Networks ExtremeWare Enterprise Manager Guía de usuario Pagina 342
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ExtremeWare EPICenter Software Installation and User Guide A-1
A
Troubleshooting
This appendix describes how to:
• Resolve problems you may encounter that are related to the EPICenter server
• Resolve problems you may encounter while using the EPICenter client application
Troubleshooting Aids
If you are having problems with EPICenter, there are several things you can do to help
prevent or diagnose problems.
Enable the Java Console
To facilitate problem diagnosis, you can attempt to duplicate the problem with the Java
Console enabled. To enable the Java Console, do the following:
1 From the Windows Start menu, select Programs,thenJava Plug-in Control Panel and
launch the Control Panel.
Under Solaris, run
ControlPanel,whichresidesinthenetscape/j2pi directory.
2 On the Basic page, click the Show Java Console check box.
3 Click Apply.
The next time you launch the EPICenter client, the Java Console will start automatically.
- ExtremeWare 1
- EPICenter 1
- Software Installation and 1
- User Guide 1
- Contents 3
- 4 Using the Inventory Manager 5
- 5 The EPICenter Alarm System 6
- 6 Configuration Manager 7
- 8 The Grouping Manager 7
- 10 Using ExtremeView 8
- 11 Real-Time Statistics 8
- 12 Network Topology Views 9
- 13 Using the VLAN Manager 9
- 14 The ESRP Manager 9
- 15 Administering EPICenter 10
- 16 Dynamic Reports 10
- A Troubleshooting 11
- B EPICenter Utilities 12
- C EPICenter Database Views 12
- D Event Types for Alarms 12
- E EPICenter Backup 12
- The Backup Utility E-4 13
- Introduction 20
- Conventions 21
- Related Publications 22
- EPICenter Overview 24
- Summary of Features 25
- Simple Inventory Management 26
- The Alarm System 26
- The Configuration Manager 27
- Interactive Telnet Applet 27
- The IP/MAC Address Finder 28
- Topology Views 28
- The ESRP Manager 29
- Dynamic Reports 29
- Scalable Mode 30
- Security Management 30
- EPICenter Components 31
- Third-Party Device Support 33
- EPICenter Client Requirements 34
- Installation Overview 35
- Server Requirements 36
- Client Requirements 37
- EPICenter Software Licensing 38
- Obtaining a Permanent License 39
- Required Patches 45
- Local Name Resolution 45
- Uninstalling in Solaris 53
- Starting the EPICenter Server 56
- <EPICenter_install_dir> 57
- The Navigation Toolbar 66
- Main Applet Frame 68
- The Component Tree 70
- Resizing and Sorting Columns 72
- Applet Function Buttons 72
- Printing from EPICenter 74
- Device Groups 77
- Discovering Network Devices 83
- *, ?,and-(dash): 84
- Adding a Device 90
- Creating a Device Group 91
- Modifying a Device 93
- Modifying a Device Group 94
- Database 96
- Deleting a Device Group 98
- Updating Device Information 99
- Finding Devices 100
- Using the Inventory Manager 101
- The EPICenter Alarm System 103
- The Alarm Log Browser 104
- Acknowledging an Alarm 107
- Deleting Alarms 107
- Viewing Alarm Details 107
- Filtering the Alarm Display 108
- Defining Alarms 110
- The Basic Alarm Parameters 113
- The Alarm Scope 115
- The Alarm Actions 117
- Alarm Definition Examples 120
- Modifying Alarm Definitions 122
- Deleting Alarm Definitions 122
- Alarm Categories 123
- Event Configuration 124
- RMON Rule Display 126
- CPU Utilization Rule Display 126
- Creating an Event Rule 128
- RMON Rule Configuration 129
- = alarm event generated 132
- Configuration Rule Target 135
- Modifying a Rule 137
- Deleting a Rule 138
- The Tcl Scripting Environment 141
- Configuration Manager 145
- Configuring the TFTP Server 160
- Using the Interactive Telnet 164
- Application 164
- Devices with open 172
- Telnet sessions 172
- The Grouping Manager 177
- Resource Attributes 179
- Resource Details 182
- Grouping Manager Functions 184
- Creating a New Resource 185
- Deleting Resources 187
- Searching for a Resource 199
- Importing Resources 204
- ImportingfromanLDAPDirectory 206
- Importing from a File 208
- Tasks List Summary Window 215
- Creating a Search Task 217
- Detailed Task View 220
- File Name field 223
- Using ExtremeView 224
- Third-party Device Status 229
- Viewing Switch Statistics 233
- Real-Time Statistics 237
- Changing the Display Mode 245
- Setting Graph Preferences 247
- Taking Graph Snapshots 250
- Network Topology Views 253
- Map Elements 256
- Map Element Description Panel 260
- Manipulating Map Views 261
- Creating a New View 262
- Creating a New Submap 262
- Adding Elements to the Map 263
- Adding a Device Node 264
- Adding a Decorative Node 264
- Adding a Text Node 265
- Adding a Map Link 265
- Editing the Map 267
- Renaming a Topology View 268
- Renaming a Map 268
- Deleting a View 268
- Deleting a Submap 268
- Cutting Map Nodes 269
- Pasting Nodes onto a Map 269
- Deleting Nodes from the Map 270
- Deleting Links from the Map 270
- Map Viewing Functions 271
- Expanding the Map 272
- Compressing the Map 272
- Inflating the Map Nodes 272
- Zooming In 273
- Zooming Out 273
- Unzooming the Map 273
- Deflating the Map Nodes 273
- Undoing Your Map Edits 274
- Printing a Map 274
- Finding a Map Node 274
- Setting Map Properties 275
- Adding Map Background Images 277
- Device Information Views 278
- Device Statistics 279
- Device Telnet 279
- Device View 279
- Using the VLAN Manager 281
- Displaying a VLAN 282
- Adding a VLAN 286
- Deleting a VLAN 289
- Modifying a VLAN 290
- Administering EPICenter 300
- Controlling EPICenter Access 301
- The EPICenter RADIUS Server 302
- Changing the Admin Password 304
- Deleting Users 306
- RADIUS Administration 309
- Devices Properties 312
- Scalability Properties 313
- SNMP Properties 313
- Topology Properties 314
- Other Properties 314
- Network Summary Report 317
- Devices Managed by the Server 319
- Devices Not Responding 320
- Critical Alarms Defined 321
- SNMP Unreachable Alarms 322
- Invalid Login Alarms 322
- Authentication Failure Alarms 323
- Report Filtering 325
- Server State Summary Report 327
- Device Inventory Report 328
- Device Status Report 329
- VLAN Summary Report 330
- Interface Report 330
- User to Host Mapping Report 332
- Alarm Log Report 332
- Event Log Report 334
- Printing EPICenter Reports 335
- Creating New Reports 336
- Debugging 339
- Useful Methods for Debugging 340
- Troubleshooting 342
- EPICenter Server Issues 345
- VLAN Manager 347
- Alarm System 348
- ESRP Manager 350
- Inventory Manager 350
- ExtremeView 352
- Grouping Manager 353
- Printing 353
- Topology 354
- EPICenter Utilities 355
- Using the DevCLI Commands 356
- DevCLI Examples 357
- Inventory Export Scripts 358
- Inventory Export Examples 360
- The SNMPCLI Utility 361
- SNMPCLI Examples 362
- Port Configuration Utility 363
- EPICenter Database Views 366
- Device Report View 368
- Interface Report View 369
- Database Event Log View 370
- Database Alarm Log View 372
- Event Types for Alarms 373
- Table D-1: SNMP Trap Events 374
- RMON Rising Trap Events 378
- RMON Falling Trap Events 378
- EPICenter Events 378
- EPICenter Backup 380
- Database Utilities 381
- TheValidationUtility 381
- The Validation Utility 382
- The Backup Utility 383
- Installing a Backup Database 385
- Numerics 386
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